Refund policy

Return & Refund Policy

Every ToonifyMe Christmas Pack is custom-made from your photos: your portrait is printed on physical products and shipped to you. Because each item is personalized, we do not accept returns or exchanges, but your satisfaction is our priority.

Approve before print & revisions

We send you your portrait for approval before anything is printed, and every order includes 1 free revision. To request a change, simply reply to our email within 7 days.

Cancellations

You can cancel your order for a full refund until you approve your portrait for printing. Once printing has started, the order can no longer be cancelled.

Damaged, defective or lost items

If a printed item arrives damaged, misprinted or defective, or if your package is lost in transit, contact us within 14 days of delivery (or of the expected delivery date) with your order number and a photo of the issue. We will reprint and reship the item for free, or issue a full refund for that item.

Refunds

Approved refunds are issued to your original payment method within 5-10 business days.

Contact

Questions? Email us at support@toonifyme.shop and we will reply within 24 hours.